‘Google's power is extraordinary’: businesses turn to the courts over bad reviews
https://www.theguardian.com/technology/2019/jul/10/googles-power-is-extraordinary-businesses-turn-to-the-courts-over-bad-reviews
Negative comments and low star ratings can make or break a company. But as Google finds itself embroiled in legal action, it warns defamation law could suppress consumer rights
Mark Fletcher says he never paid much attention to Google reviews left by customers for his Victorian-based software business Tower Systems – until five months ago.
