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‘Google's power is extraordinary’: businesses turn to the courts over bad reviews

‘Google's power is extraordinary’: businesses turn to the courts over bad reviews

4 years ago
Anonymous $9jpehmcKty

https://www.theguardian.com/technology/2019/jul/10/googles-power-is-extraordinary-businesses-turn-to-the-courts-over-bad-reviews

Negative comments and low star ratings can make or break a company. But as Google finds itself embroiled in legal action, it warns defamation law could suppress consumer rights

Mark Fletcher says he never paid much attention to Google reviews left by customers for his Victorian-based software business Tower Systems – until five months ago.