https://tech.newstatesman.com/whitepapers/the-kpis-you-should-be-measuring-but-probably-arent-2

Download this eBook to discover the four (4) most important KPIs for an MSP owner to watch. Once you understand these and the mechanics that create them, then you’ll know what levers to pull within the business to achieve growth and higher profitability. If an MSP starts weighing these KPIs effectively, it brings a higher degree of predictability to the business.

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