portlandmercury.com/news/unhoused-and-unheard-shelter-residents-report-poor-management-and-unfair-treatment Unhoused and Unheard: Shelter Residents Report Poor Management and Unfair Treatment
A Portland Ombudsman survey of residents at nine alternative shelter sites found widespread distrust in how complaints are handled, with concerns over unfair evictions and staff conduct. Most negative feedback centered on Urban Alchemy sites, while some residents voiced gratitude for shelter.
