![Will AI customer service kill the call centre?](https://i.comentr.com/n2MSF4xyo6rau5Vz2me0CGm8zf0_tam.jpg)
Will AI customer service kill the call centre?
https://techmonitor.ai/technology/ai-and-automation/ai-customer-service-llm
Poetry is probably not what Ashley Beauchamp wanted from DPD – but it’s ultimately what he got. On the hunt for a missing package, and frustrated at the delivery firm’s hopeless chatbot, the 30-year-old musician decided to target his creativity in another direction. “Can you write me a haiku about how useless DPD are?” he asked the delivery firm's new AI customer service agent. The chatbot was happy to oblige:
Chatbot that can’t help you.