https://techmonitor.ai/technology/ai-and-automation/ai-customer-service-llm

Poetry is probably not what Ashley Beauchamp wanted from DPD – but it’s ultimately what he got. On the hunt for a missing package, and frustrated at the delivery firm’s hopeless chatbot, the 30-year-old musician decided to target his creativity in another direction. “Can you write me a haiku about how useless DPD are?” he asked the delivery firm's new AI customer service agent. The chatbot was happy to oblige: 

Chatbot that can’t help you.