Tricking customer service
https://www.bleepingcomputer.com/news/security/hackers-use-new-icebreaker-malware-to-breach-gaming-companies/
Hackers have been targeting online gaming and gambling companies with what appears to be a previously unseen backdoor that researchers have named IceBreaker.
The compromise method relies on tricking customer service agents into opening malicious screenshots the threat actor sends under the guise of a user facing a problem.