https://techcrunch.com/2023/10/26/meta-says-users-and-businesses-have-600-million-chats-on-its-platforms-every-day/

Meta is doubling down on business messages for revenue generation, as Mark Zuckerberg indicated during the company’s earnings call for Q3 2023. Zuckerberg said that the company is looking to tap into generative AI-based bots for businesses for use cases like customer support.

The Meta CEO said that users and businesses are interacting more than 600 million times per day across its platforms. This is the first time Meta is sharing this metric during an earnings call. He didn’t specify how many of these are marketing or informational messages to users such as a company sending ticket info or an order update.