Thousands complain about Prime Video’s wrong titles, lost episodes, other errors

Thousands complain about Prime Video’s wrong titles, lost episodes, other errors

a week ago
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https://arstechnica.com/gadgets/2024/04/thousands-complain-about-prime-videos-wrong-titles-lost-episodes-other-errors/

Subscribers lodged thousands of complaints related to inaccuracies in Amazon's Prime Video catalog, including incorrect content and missing episodes, according to a Business Insider report this week. While Prime Video users aren't the only streaming users dealing with these problems, Insider's examination of leaked "internal documents" brings more perspective into the impact of mislabeling and similar errors on streaming platforms.

Insider didn't publish the documents but said they show that "60 percent of all content-related customer-experience complaints for Prime Video last year were about catalogue errors," such as movies or shows labeled with wrong or missing titles.