With Workfront, Adobe combines automated workflow with customer experience

With Workfront, Adobe combines automated workflow with customer experience

3 years ago
Anonymous $f-b3Pf4iLZ

https://techcrunch.com/2021/04/27/with-workfront-adobe-combines-automated-workflow-with-customer-experience/

Five months ago, Adobe purchased Workfront for $1.5 billion, a company that helps build marketing department workflows. Today the company is officially announcing how it intends to use it. As marketing executives try to balance mapping strategy to the creative process while building customized experiences, a marketing workflow tool would fit neatly into Adobe Experience Manager (AEM), and that’s where it has landed.

Alex Shootman, who was CEO at Workfront and is now VP and GM of Adobe Workfront, told me they see the tool as the system of record for the marketing department inside of AEM. While there is more than a hint of marketing in that explanation, the data from Workfront’s workflows acts as a record of the creative process.