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Washington And Oregon Fine CenturyLink For Completely Bogus Broadband Fees

Washington And Oregon Fine CenturyLink For Completely Bogus Broadband Fees

4 years ago
Anonymous $yQ5BfQaAxy

https://www.techdirt.com/articles/20200107/07425643691/washington-oregon-fine-centurylink-completely-bogus-broadband-fees.shtml

For decades, broadband providers have abused the lack of meaningful competition in the telecom market by not only refusing to shore up historically awful customer service, but by raising rates hand over fist. This usually involves leaving the advertised price largely the same, but pummeling customers with all manner of misleading fees and surcharges that drive up the actual price you'll be paying each month. And by and large regulators from both major political parties have been perfectly okay with this practice, despite it effectively being false advertising.

CenturyLink (combined by the merger of Qwest, CenturyTel and Embarq) has been exceptionally talented when it comes to such fees. A few years ago the company began charging its broadband customers an "Internet Cost Recovery Fee," which the company's website explains as such: