Spectrum Customers Stuck With Thousands In Home Security Gear They Can't Use
https://www.techdirt.com/articles/20191212/12271843569/spectrum-customers-stuck-with-thousands-home-security-gear-they-cant-use.shtml
For the better part of the decade, ISPs like Comcast and Spectrum have been desperately trying to carve out a niche in the home security and automation space. But despite their best efforts those projects haven't gone particularly well, to the point where big ISPs try to hide how many subscribers have signed up for such service in earnings reports. Historically, users already feel they pay their cable TV and broadband provider too much money, and only a few folks feel it's worth paying them even more for home security and automation products they can find elsewhere, usually for less.
Customers received a good reminder last week of why it's not worth buying home security and automation services and products from their ISP. Charter Spectrum, the nation's second biggest cable provider, has announced it's shuttering its home security services as of February: