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A BOFH's paradise: Tell users raising support tickets they can literally go service themselves

A BOFH's paradise: Tell users raising support tickets they can literally go service themselves

4 years ago
Anonymous $4ckUSNo_FL

https://www.theregister.co.uk/2019/09/19/self_service_helpdesk/

Sponsored One of our favourite yarns concerns a grouchy Russian sysadmin who left his company. His colleagues checked out his computer and found a library of Bash scripts that automated his entire working life.

One of them scanned his inbox for mails from a hapless DBA called Kumar, looking for keywords such as "help" and "trouble". If it found them, it would SSH into the DBA's server, roll back his staging database to a backup, and send an email saying, "no worries mate, be careful next time."