https://tech.newstatesman.com/whitepapers/how-to-build-a-compelling-case-for-process-improvement > When managed well, process improvement programs can fuel efficiency, engagement, profitability, innovation and growth. But how do you make sure you gain the necessary buy-in to kick start your process improvement efforts, and then make sure they’re sustained – not just a flash in the pan? > When you make continuous business process improvement part of your DNA, not just a one-off project, your staff, customers and the bottom line of your business all benefit. But according to global process improvement thought leader Craig Reid, that’s easier said than done.