https://medium.com/@marekpawlowski/self-serving-machines-and-the-human-antidote-4c3fb54ff06

It was seven o’clock in the morning. We were four self-service screens and four user experience failures into our journey.

It didn’t help that there hadn’t been enough time for coffee before my partner and I left the house, but even fully caffeinated it would have been hard to ignore the feeling all this technology intended to smooth our journey through the airport had rather lost its way.