https://www.siliconvalley.com/2025/01/13/travel-troubleshooter-hotel-has-no-record-of-a-reservation-so-wheres-the-refund/

DEAR TRAVEL TROUBLESHOOTER: I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability to accept any reservations from Booking.com. So, I was unable to use this reservation.

I immediately contacted Booking.com and asked for a refund. The company asked for information about my reservation, which I sent. It’s been weeks since I asked for my money back, and I’ve repeatedly asked Booking.com about my refund. No one is answering. Can you help me get my $125 back?