https://www.siliconvalley.com/2021/04/05/travel-troubleshooter-where-is-my-1443-refund-from-pacific-holidays/

DEAR TRAVEL TROUBLESHOOTER: In 2019, I booked a tour of the Baltics through Pacific Holidays, a tour operator. Pacific Holidays canceled the trip because of COVID-19 in March 2020. In July, a Pacific Holidays representative promised me a full refund.

I have since developed metastatic breast cancer and can no longer travel. I have contacted Pacific Holidays numerous times, but so far I have not received a refund. I’ve paid $1,443 for services charged and not received. Please help me and intervene in this dispute. Thank you for your help.