Can’t figure out how to end your Amazon Prime sub? These complaints could help…

Can’t figure out how to end your Amazon Prime sub? These complaints could help…

on Thursday
Anonymous $y15ULlV7sG

https://techcrunch.com/2021/01/14/cant-figure-out-how-to-end-your-amazon-prime-sub-these-complaints-could-help/

Amazon’s use of dark patterns that add friction to the process of terminating a Prime subscription is being targeted by 16 consumer rights groups in Europe and the US which are taking coordinated action to urge regulatory intervention.

One of them — Norway’s Consumer Council (NCC) — has also published a report calling out what it describes as the ecommerce giant’s “manipulative” and “unreasonably cumbersome” unsubscribe process for Prime. The report has been punningly titled ‘You can log out, but you can never leave‘.